Teaches The Art of Negotiation

Chris Voss

Teaches the Art of Negotiation

Meet your new instructor: former FBI lead international kidnapping negotiator Chris Voss. While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.

Tactical Empathy

Mirroring is one of the most simple yet effective techniques in any negotiator’s repertoire. Through simple repetition, Chris demonstrates how you can gather vital information in a negotiation and put your counterpart at ease.

Mirroring

Learn how you can use labels—verbal observations of feelings—to neutralize negative emotions in a negotiation or reinforce positive ones to create a better deal.

Labeling

How does a conversation about escape room games lead to deep insights into someone’s character? Chris demonstrates how by using two key negotiation techniques: mirroring and labeling.

Exercise: Mirroring and Labeling

The way you say something during a negotiation is as important as the words you choose. Chris explores how you can use tone and inflection to your advantage and shares his top tips for online communication.

Mastering Delivery

In 1993, two men held three employees hostage at a Chase Manhattan Bank in Brooklyn. Hear Chris’s techniques in action as he shares for the first time the tape recordings of his phone calls with the kidnappers.

Case Study: Chase Manhattan Bank Robbery

How people behave and how they say things can be much more insightful in a negotiation than what they say. This lesson is about looking beyond the surface and distinguishing truth from fiction.

Body Language & Speech Patterns

Who has more control in a negotiation: the person who’s talking or the person who’s listening? Chris lets you in on the secret to gaining the upper hand in a negotiation and explains how you can shift the power dynamic to your advantage.

Creating the Illusion of Control

Chris plays the part of a father whose teenage daughter wants to spend the weekend with her boyfriend at his parents’ vacation home; he doesn’t trust the boyfriend. Chris demonstrates techniques to get his “daughter” on his side.

Mock Negotiation: Teenager

There are often a lot of feelings in the room when a negotiation starts. Chris teaches you how to use an accusations audit as a means of identifying these feelings and turning negatives into positives.

The Accusations Audit

Most people think the most important word in a negotiation is “yes.” In fact, the opposite is true. Chris tells you why “no” can be the pivotal word that gets you to your desired outcome.

The Value of "No"

The hardest thing to reconcile in a negotiation is opposing views. Chris shows you how to handle competing agendas without alienating the other side.

Mock Negotiation: Rival

A negotiation can succeed or fail depending on how you frame your case. Chris walks you through the subtle art of perspective and how to understand a counterpart’s key emotional drivers in order to make a compelling case.

Bending Reality

Hard bargaining doesn’t have to mean taking a sledgehammer approach. Chris teaches you how to bargain with skill, diplomacy, and tact.

Bargaining

Chris demonstrates how to negotiate effectively for a pay increase. Learn why he doesn’t focus the conversation on money.

Mock Negotiation: Salary

Black swans are game-changing pieces of information that you don’t know when entering a negotiation. Chris walks you through an FBI case where uncovering a black swan led to a breakthrough.

Black Swans

An armed bank robber is barricaded in a bank with one female hostage. He wants a car in “60 seconds or she dies.” Watch as Chris deals with this tense, high-stakes negotiation where one wrong move can lead to a deadly outcome.

Mock Negotiation: “60 Seconds or She Dies”

Chris’s motivation for teaching negotiation is deeply personal. Discover why Chris believes negotiation is a powerful tool that can transform your life.

The Power of Negotiation 

Chris Voss Teaches The Art of Negotiation

Your rules

Genuine curiosity

Get more generousity

The FM, DJ Voice

The pinocchio effect

The late check out method

No is better than yes

The F word

Gain new skills
in 10 minutes.

Unlimited access to 180+ classes
delivered in bite-sized lessons.

Teaches Sales and Persuasion

Daniel Pink

Daniel Pink Teaches Sales and Persuasion

Teach Campaign Strategy and Messaging

David Axelrod and Karl Rove

David Axelrod and Karl Rove Teach Campaign Strategy and Messaging

Teaches Economics and Society

Paul Krugman

Paul Krugman Teaches Economics and Society

Business Leadership

Howard Schultz

Howard Schultz Business Leadership

Teaches Creativity and Leadership

Anna Wintour

Anna Wintour Teaches Creativity and Leadership

Teaches Self-Made Entrepreneurship

Sara Blakely

Sara Blakely Teaches Self-Made Entrepreneurship

Teaches Business Strategy and Leadership

Bob Iger

Bob Iger Teaches Business Strategy and Leadership

Teaches U.S. Presidential History and Leadership

Doris Kearns Goodwin

Doris Kearns Goodwin Teaches U.S. Presidential History and Leadership

Teach Advertising and Creativity

Jeff Goodby & Rich Silverstein

Jeff Goodby & Rich Silverstein Teach Advertising and Creativity

Teaches Building a Fashion Brand

Diane von Furstenberg

Diane von Furstenberg Teaches Building a Fashion Brand

Teaches Investigative Journalism

Bob Woodward

Bob Woodward Teaches Investigative Journalism

Teaches Fashion Design

Marc Jacobs

Marc Jacobs Teaches Fashion Design

Teaches Makeup and Beauty

Bobbi Brown

Bobbi Brown Teaches Makeup and Beauty

Teaches Scientific Thinking and Communication

Neil deGrasse Tyson

Neil deGrasse Tyson Teaches Scientific Thinking and Communication

Teaches Effective and Authentic Communication

Robin Roberts

Robin Roberts Teaches Effective and Authentic Communication

Teaches Buying and Selling Real Estate

Robert Reffkin

Robert Reffkin Teaches Buying and Selling Real Estate

Teaches Designing Your Career

Elaine Welteroth

Elaine Welteroth Teaches Designing Your Career

Teaches Leading Winning Teams

Geno Auriemma

Geno Auriemma Teaches Leading Winning Teams

Teaches Purposeful Communication

George Stephanopoulos

George Stephanopoulos Teaches Purposeful Communication

On The Power of Personal Branding

Kris Jenner

On the Power of Personal Branding

Kris Jenner On The Power of Personal Branding

Teaches Disruptive Entrepreneurship 

Richard Branson

Richard Branson Teaches Disruptive Entrepreneurship 

Teaches Relational Intelligence

Esther Perel

Esther Perel Teaches Relational Intelligence

Teaches Leading with Purpose

Indra Nooyi

Teaches Leading With Purpose

Indra Nooyi Teaches Leading with Purpose

With Noted Experts

Crypto and the Blockchain

Teaches Values-Driven Leadership

Coach K

Coach K Teaches Values-Driven Leadership

Chris Hadfield and Noted Co-Experts

Crisis Day

Chris Voss and Noted Co-Experts

Teaches Business Innovation

Rosalind Brewer

Rosalind Brewer Teaches Business Innovation

Icons and Their Influences

Talking Shop

Teaches Building Your Startup

Alexis Ohanian

Alexis Ohanian Teaches Building Your Startup

Teaches Strategic Decision-Making

Mellody Hobson

Mellody Hobson Teaches Strategic Decision-Making