Acting & Performing Arts

Business & Entrepreneurship

Science & Technology

Communicate Effectively & Work in Teams

Negotiate & Persuade Like a Pro

Study Voice Acting & Refine Your Diction

Use Behavioral Science to Read Others

Teaches The Art of Negotiation

Chris Voss

Teaches the Art of Negotiation

Meet your new instructor: former FBI lead international kidnapping negotiator Chris Voss. While many believe that negotiation is a battle, Chris sees successful negotiation as a collaboration rooted in empathy.

Tactical Empathy

Mirroring is one of the most simple yet effective techniques in any negotiator’s repertoire. Through simple repetition, Chris demonstrates how you can gather vital information in a negotiation and put your counterpart at ease.

Mirroring

Learn how you can use labels—verbal observations of feelings—to neutralize negative emotions in a negotiation or reinforce positive ones to create a better deal.

Labeling

How does a conversation about escape room games lead to deep insights into someone’s character? Chris demonstrates how by using two key negotiation techniques: mirroring and labeling.

Exercise: Mirroring and Labeling

The way you say something during a negotiation is as important as the words you choose. Chris explores how you can use tone and inflection to your advantage and shares his top tips for online communication.

Mastering Delivery

In 1993, two men held three employees hostage at a Chase Manhattan Bank in Brooklyn. Hear Chris’s techniques in action as he shares for the first time the tape recordings of his phone calls with the kidnappers.

Case Study: Chase Manhattan Bank Robbery

How people behave and how they say things can be much more insightful in a negotiation than what they say. This lesson is about looking beyond the surface and distinguishing truth from fiction.

Body Language & Speech Patterns

Who has more control in a negotiation: the person who’s talking or the person who’s listening? Chris lets you in on the secret to gaining the upper hand in a negotiation and explains how you can shift the power dynamic to your advantage.

Creating the Illusion of Control

Chris plays the part of a father whose teenage daughter wants to spend the weekend with her boyfriend at his parents’ vacation home; he doesn’t trust the boyfriend. Chris demonstrates techniques to get his “daughter” on his side.

Mock Negotiation: Teenager

There are often a lot of feelings in the room when a negotiation starts. Chris teaches you how to use an accusations audit as a means of identifying these feelings and turning negatives into positives.

The Accusations Audit

Most people think the most important word in a negotiation is “yes.” In fact, the opposite is true. Chris tells you why “no” can be the pivotal word that gets you to your desired outcome.

The Value of "No"

The hardest thing to reconcile in a negotiation is opposing views. Chris shows you how to handle competing agendas without alienating the other side.

Mock Negotiation: Rival

A negotiation can succeed or fail depending on how you frame your case. Chris walks you through the subtle art of perspective and how to understand a counterpart’s key emotional drivers in order to make a compelling case.

Bending Reality

Hard bargaining doesn’t have to mean taking a sledgehammer approach. Chris teaches you how to bargain with skill, diplomacy, and tact.

Bargaining

Chris demonstrates how to negotiate effectively for a pay increase. Learn why he doesn’t focus the conversation on money.

Mock Negotiation: Salary

Black swans are game-changing pieces of information that you don’t know when entering a negotiation. Chris walks you through an FBI case where uncovering a black swan led to a breakthrough.

Black Swans

An armed bank robber is barricaded in a bank with one female hostage. He wants a car in “60 seconds or she dies.” Watch as Chris deals with this tense, high-stakes negotiation where one wrong move can lead to a deadly outcome.

Mock Negotiation: “60 Seconds or She Dies”

Chris’s motivation for teaching negotiation is deeply personal. Discover why Chris believes negotiation is a powerful tool that can transform your life.

The Power of Negotiation 

Chris Voss Teaches The Art of Negotiation

Navigating Change

Jay Shetty

With Renowned Instructors

Bill Clinton

Richard Branson

George Stephanopoulos

Roy Choi

George W. Bush

Elaine Welteroth

Coach K

Lewis Hamilton

Hillary Rodham Clinton

Robin Roberts

Shonda Rhimes

Doris Kearns Goodwin

Simone Biles

Bob Iger

Daniel Pink

Malala Yousafzai

Judd Apatow

Robin Arzón

LeVar Burton

Sara Blakely

Neil deGrasse Tyson

RuPaul

Issa Rae

Anna Wintour

Geno Auriemma

Skill Builder Episodes

Chris Voss and Noted Co-Experts

Chris Hadfield

Condoleezza Rice

Stephen Hadley

Crisis Day

Teaches Voice Acting

Nancy Cartwright

Nancy Cartwright Teaches Voice Acting

Teaches Purposeful Communication

George Stephanopoulos Teaches Purposeful Communication

With Former CIA Officers

Brian Carbaugh

Dawn Meyerriecks

Michael Morell

The Art of Intelligence

In Practice: Your Anxiety Toolkit with Dr. Alexandra Solomon

Dr. Alexandra Solomon

In Practice

With Leading Experts

Carol Dweck

David Yeager

Steve Young

Jeremy Bohannon

Lorena Tareszkiewicz Seidel

The Power of Mindset

Teaches Business Strategy and Leadership

Bob Iger Teaches Business Strategy and Leadership

Critical Leadership Training

Jocko Willink

Critical Leadership Training with Navy SEAL Officer Jocko Willink

Tell a Great Story

Michael Lewis

Teaches Buying and Selling Real Estate

Robert Reffkin

Robert Reffkin Teaches Buying and Selling Real Estate

Teaches Sales and Persuasion

Daniel Pink Teaches Sales and Persuasion

Win Workplace Negotiations

Prepare to Be Unprepared

Amy Poehler

Using Humor to Make Your Mark

Kevin Hart

Kim Scott

Tackle the Hard Conversations With Radical Candor®

Teach Creative Collaboration and Fashion

Laura Kim & Fernando Garcia

Laura Kim and Fernando Garcia Teach Creative Collaboration and Fashion

Teaches Fashion Design

Marc Jacobs

Marc Jacobs Teaches Fashion Design

Teaches Relational Intelligence

Esther Perel

Esther Perel Teaches Relational Intelligence

Teaches the Power of Storytelling 

LeVar Burton Teaches the Power of Storytelling

Teaches Game Design and Theory

Will Wright

Will Wright Teaches Game Design and Theory

Teaches Acting

Helen Mirren

Helen Mirren Teaches Acting

Teaches Values-Driven Leadership

Coach K Teaches Values-Driven Leadership

Teaches Strategic Decision-Making

Mellody Hobson

Mellody Hobson Teaches Strategic Decision-Making

Teaches Business Innovation

Rosalind Brewer

Rosalind Brewer Teaches Business Innovation

Teaches Leading With Purpose

Indra Nooyi

Indra Nooyi Teaches Leading with Purpose

Teaches Effective and Authentic Communication

Robin Roberts Teaches Effective and Authentic Communication

Teaches Writing and Performing Poetry

Amanda Gorman

Amanda Gorman Teaches Writing and Performing Poetry

Small Habits that Make a Big Impact on Your Life

James Clear

James Clear: Small Habits that Make a Big Impact on Your Life

Samuel L. Jackson

Samuel L. Jackson Teaches Acting

Teaches Poker Strategy

Phil Ivey

Phil Ivey Teaches Poker Strategy

Teaches Adventure Photography

Jimmy Chin

Jimmy Chin Teaches Adventure Photography

Teaches Poker

Daniel Negreanu

Daniel Negreanu Teaches Poker

Teaches How to Think Like an FBI Profiler

John Douglas

John Douglas Teaches How to Think Like an FBI Profiler

Natalie Portman

Natalie Portman Teaches Acting

Business Leadership

Howard Schultz

Howard Schultz Business Leadership

Enhance Empathy in Negotiations

Negotiate for Mutual Success

Harness Control With Strategic Calm