Lesson time 11:15 min
An armed bank robber is barricaded in a bank with one female hostage. He wants a car in “60 seconds or she dies.” Watch as Chris deals with this tense, high-stakes negotiation where one wrong move can lead to a deadly outcome.
[MUSIC PLAYING] [CLOCK TICKING] - So here's the scenario. I'm going to be a bank robber, a bad guy, bank robber trapped in a bank with hostages. You're going to be the hostage negotiator that talks me out. Now, you have four restrictions. There are four things you can't do in the negotiation, and I'll walk all the way through this. I'll summarize it. I'll give you a chance to ask questions. We won't dive in until you're ready. - OK. - So there are four things that you can't do. You cannot give me weapons. You can't give me transportation. You can't give me drugs or alcohol. And there's no sort of hostage exchange allowed. You can't, say, offer a command if I let people come out. Nobody could come in. People could only come out. When we get started, we'll simulate being over the phone. You'll say, ring, ring. I'll answer, and that will start the negotiation. All right, so if you're ready, say, ring, ring. - Ring, ring. - I need a car in 60 seconds or she dies. - OK, let's just-- I want to tell you what my name is. My name's Pam, and I'm here to help you get through this. What's your name? - I have no intention of telling you that, Pam. You have 55 seconds. Why would I tell you that? - OK, look, I'm going to try and get you what you need. - You're going to get me a car? Excellent. You've got 50 seconds to comply. - OK, I just want to slow down and-- - You can slow down all you want. You've got 45 seconds. - OK, maybe I can get you some food in there. - No. PAM: Everyone's-- - I'm going to be out of here in 35 seconds. What do I need food for? - Right, right. So I want you to just take it easy. Just relax. - I'm taking it fine. PAM: We're going to get through this together. - 35 seconds. - I want to help you get through this. INSTRUCTOR: I'm going to get out of here alone. - OK, I'm not going to be able to get you that that quickly, OK? - So you can get me a car. - We can talk about that. - No, you said you couldn't get it that quickly. - Well, I think it's impossible-- INSTRUCTOR: --which means-- - --to get it that quickly. - --you want me to kill her now. - No, I don't want you to do that. - Yes or no on the car? - Look, if you kill her, there's no way you're going to get anything. - Yes or no. - OK? There's nothing you're going to get. - 30 seconds. - There's nothing that-- listen to me, if you kill her, there's nothing that's going to help you right now. INSTRUCTOR: You said-- - I want to help you, OK? I want to help you. - Get the car. - I want to help you get through this, all right? Look-- - It's not me you're helping, it's her. - I'm going to make sure no one comes in there, OK? That's what I want to make sure-- - I already know nobody's coming in. I'm going to start throwing out bodies if they do. PAM: Well, I'll-- - You got 27 seconds left. - Look, I want...
As an FBI hostage negotiator, Chris Voss persuaded terrorists, bank robbers, and kidnappers to see things his way. Now he’s teaching you his field-tested strategies to help you in everyday negotiations, whether you’re aiming to improve your salary, the service you receive, or your relationships. Get stronger communication skills, game-changing insights into human nature, and more of what you want out of life.
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Former FBI lead hostage negotiator Chris Voss teaches you communication skills and strategies to help you get more of what you want every day.Explore the Class
Amazing class by chris voss! learned so much!
Amazing class. Learnt so much. I'm going to read his book now.
Negotiation is a powerful tool that takes patience and skill to master. This class was super informative and there were so many nuances that were showcased and explained.
Very insightful, on theory and techniques, e.g. about "empathy", the power of no, positioning oneself. I wonder about the scope of the wisdom.