Business

How to Use the 5 Whys Technique for a Root Cause Analysis

Written by the MasterClass staff

Last updated: Nov 8, 2020 • 4 min read

Root cause analysis (RCA) is a common process for discovering the origin of a business problem. While there are many RCA problem-solving techniques, one popular and easy technique is the 5 Whys method. Performing a 5 Whys analysis is one of the most efficient ways to both discover the root cause of a problem and ensure that steps are taken to prevent it from happening again.